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Returns Policy

Return Policy Summary 

Hardware Wallets - 14 day return policy, provided the packaging seal is not broken and the item/s returned.

Other Items - 14 day return policy, provided the item/s are returned in good order.

For any returns, please notify us at Info@Cryptomaan.co.uk

For full details, please see the relevant section below. 

 

Return policy Hardware Wallets

 Products:

  • Ledger Nano S
  • Ledger Blue
  • TREZOR
  • KeepKey

You are entitled to cancel your order up to 14 days after receipt of goods, without reason, provided that the seal on the product is not broken*. If the seal is broken, your order is final and cannot be returned. If you choose to return your order, you will have 14 days to return your product to Cryptomaan after cancellation. You will then be credited with the full order amount including any applicable shipping. Please note, this does not include the cost of returning the goods to Cryptomaan.

If you choose to return the order after the 14 day period, the product/s must be returned to us in the original condition with sealed packaging (including unbroken seal). When choosing to return an order, please contact us at Info@Cryptomaan.co.uk. We will then refund any amounts due  within 14 days of your return being received, provided that the product has been returned in good order with intact seal.

* Unfortunately, we can not guarantee the security of the hardware wallet once the seal has been broken. If the hardware has been tampered with, the security of the data for a next user can no longer be guaranteed.

Return policy other products

You are entitled to return your order up to 14 days after receipt. You will then be credited with the full order amount (including shipping where applicable), when the order has been received in good state. You are only liable for the cost of returning to order to Cryptomaan. Check your carrier's website for exact rates. If you choose to return an order, the product must be returned to Cryptomaan in the original condition and packaged with all supplied accessories  - where reasonably possible. To return an order, please contact us at Info@Cryptomaan.co.uk